Refund policy
Love Your Jewelry or We'll Make It Right
At Glim Gems & Jewellery, customer satisfaction is our highest priority. Every piece is carefully crafted, quality checked, and securely delivered. If there's ever an issue with your order, we're here to help with a simple and transparent Refund & Exchange Policy.
Shop With Complete Confidence
Every jewelry piece undergoes strict quality inspections before dispatch to ensure it meets our premium craftsmanship standards. We stand behind the quality of every product we create.
Refund Eligibility
Refunds are only applicable in the following situations:
- You receive an incorrect item.
- Your product has a verified manufacturing defect.
- The item is damaged during transit.
- Any issue caused by Glim Gems & Jewellery.
Once the returned product is received and inspected, approved refunds will be processed within 3 business days.
Exchange Policy
We offer exchanges within 10 days from the date of delivery.
To qualify for an exchange:
- The product must be unused and unworn.
- The jewelry must be returned with its original packaging.
- All original certificates, invoices, accessories, and documents must be included.
- The original Glim Gems & Jewellery product tag must be attached and intact.
- If the original product tag has been removed, damaged, or is missing, the product will not be eligible for return or exchange.
Return Policy
Returns are accepted only for eligible refund cases mentioned above.
To qualify for a return:
- The product must be in its original, unused condition.
- The original jewelry box, certificates, invoice, and all packaging materials must be returned.
- The original Glim Gems & Jewellery tag must remain attached to the jewelry.
- Products without the original tag will not be accepted for return.
- Products showing signs of wear, damage, scratches, or alteration will not be accepted.
- Customized, engraved, personalized, or resized jewelry cannot be returned or exchanged.
- Returns sent without prior approval will not be accepted.
How to Request a Return or Exchange
To initiate a return or exchange:
- Contact our customer support team.
- Share your order number.
- Provide clear photos of the product (minimum two photos).
- Wait for return authorization from our team.
Packaging Requirements
Please ensure that you:
- Return the jewelry in its original jewelry box.
- Include all original certificates and documents.
- Include the original invoice.
- Keep the original product tag attached.
- Do not write "Jewelry", "Diamond", or similar descriptions on the outer package.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was delivered.
- The product has a verified manufacturing defect.
- The item was damaged during transit.
Please keep your courier receipt and share the tracking number with us after shipment.
Order Cancellation
Orders can be canceled only before they are shipped.
Once an order has been dispatched, it cannot be canceled and will be handled according to this Refund & Exchange Policy.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Customized jewelry
- Personalized jewelry
- Engraved jewelry
- Resized jewelry
- Products with missing or removed original tags
- Products showing signs of wear or damage caused after delivery
Quality Guarantee
Every piece from Glim Gems & Jewellery is carefully inspected before shipment to ensure premium quality and craftsmanship.
Customer Support
If you have any questions regarding returns, refunds, or exchanges, our support team is always happy to assist you.